July Utility Bills May Be Delayed or Estimated for Some Customer Accounts Some Sunrise Utilities customers will experience a delay in the generation of their next utility bill, due in part to inclement weather preventing the reading of water meters, as well as staffing shortages on the part of the 3rd party meter readers contracted by the City. As we reported last month, it is typical for the hurricane and rainy weather season to contribute to delayed or estimated meter readings because our 63,000 meters are read manually by technicians who visit every meter in the City. Conditions such as rain, flooding, lightning, high winds, or other inclement weather make it temporarily difficult or impossible for our technicians to safely visit neighborhoods to read meters. In many areas, meter boxes are filled with water for days following a rain event so we must wait for the water to subside in order to obtain a reading. If your bill is delayed, please rest assured that no fees will be imposed for late payments and service will not be disconnected. When we are unable to read your meter, our system will generate an estimated bill, based upon your historical consumption. We will strive to read your meter next month so if your estimate was high or low this month, it will be corrected the next time your meter is read by a technician. We apologize for this inconvenience; however, this is our standard process. In order to expedite receiving your utility bill, you can sign up for paperless billing, which will allow your bill to be sent directly to your email. You are also able to enroll in automatic payments from your credit card, debit card, or checking account. If you sign up for both features, your bill will arrive in your email when it is generated and will be automatically paid on the due date. Check out the instructions below and simplify your utility bill payments today! |